CONDUCT & COURTESY
FAQ's
Do you have disabled washrooms and where are they located?
Disabled access is provided at the midway games line location only.
Is there a smoking area while visiting Fright Nights?
In accordance with the Vancouver City Health bylaw smoking is prohibited in all enclosed buildings
and restrooms. For the safety and comfort of other guests, please refrain
from smoking in ride queue lines, outside dining areas, and along Park
midways.
Do you provide baby change areas?
Restrooms with baby
change tables are located at the west side of White Spot Triple O's
restaurant and the north end of the midway games line near Baskin-Robbins.
Where are the locations of your cash machines?
ATMs are located next
to guest services at the main entrance of Fright Nights.
How do I
find something I've lost at ?
The best way to find an item lost at the
Fright Nights is to visit Lost & Found, which is located at Guest Services.
If you are not able to visit Lost & Found in person, you can call the Lost &
Found Hotline at 604-251-7717.
Are we allowed to bring our cameras into
Fright Nights?
Cameras and/or video cameras are permitted. NOTE: Cameras
and/or video cameras are not permitted on rides.
Are we allowed to
bring food or beverage into Fright Nights?
No outside food or beverage is
permitted.
Do you allow pets and animals inside Fright Nights?
Animals are not allowed inside the Park with the exception of Service
Animals for guests with disabilities.
Do you accept Credit Cards and
INTERAC at Fright Nights?
Credit Cards and INTERAC are accepted for
admission and at most shops and restaurants including Visa, MasterCard,
American Express.
Do you offer any discounted group rates?
Discounted
Group Rates are available for groups of 10 or more. Call Fright Nights Group
Sales at 604-252-3612 for information or visit our
Group Sales section.
What is the best way to dress for a day at Fright Nights?
Fright Nights
is a casual, family-oriented environment. We suggest you dress comfortably,
wear good walking shoes and check the local weather report before you leave
for the Fright Nights.
It is an important part of the Fright Nights
experience that the Parks are family-friendly. In that spirit, we ask you to
use your discretion and common sense regarding your attire in Fright Nights.
Attire that is not appropriate for Fright Nights (and which may result in
refusal of admittance) includes, but is not limited to: Clothing generally
considered offensive. Clothing with inappropriate words, phrases and/or
graphics. For your safety, shirts and shoes must be worn at all times,
including entering and leaving Fright Nights.
Are costumes allowed inside
Fright Nights?
Costumes and Face Paint of any kind are prohibited.
Does Fright Nights allow re-entry into the park?
In and Out privileges
are not available for Fright Nights.
What ride and/ or attraction
restrictions are there in the park?
All Rides and/or Attractions have
height restrictions to ensure Guest Safety. Typical safety restrictions
include height restrictions, health and safety advisories and accessibility
guidelines. These restrictions and advisories are listed at individual rides
and/or attractions or are available at Guest Services.
What items are
available for rental at Fright Nights?
Locker, stroller and wheelchair
rentals are available at Guest Services and are available on a first come
first serve basis.
If I become separated from my group, is it possible
for an announcement to be made?
Fright Nights does not offer in-park
paging. Please be sure to have a specific meeting place for your group.
Guests may leave messages for one another at Guest Services.
If a child
becomes separated from your group contact the nearest Fright Nights staff
member, security officer or visit Guest Services for immediate assistance.
NOTE: The PNE/Fright Nights has also developed a Lost Child Tagging Program
to facilitate the location and reuniting of lost ones. Please register your
child with Guest Services upon arrival.
Are public telephones
available at Fright Nights?
Yes, a courtesy phone is available just
inside the entrance of Fright Nights and at Guest Services.
What does
weather permitting mean?
To ensure the safety of our guests during
inclement weather such as high winds, rain or lightening in the park
vicinity, individual rides or the entire park may be closed. Affected rides
may be reopened if deemed safe. Fright Nights does not issue rain cheques or
refunds for ride or park closures.
Where can I receive discounts to
Fright Nights?
Discounted Fright Nights admission can be purchased online
under "Buy Tickets"
What rides or attractions are currently not
operating?
To provide Fright Nights Guests, with the highest quality
experience, attraction maintenance is occasionally necessary. Please contact
Guest Services at
604-252-3620 for operational updates.
When is the best
time to visit Fright Nights?
Historically, weekends are the busiest days
at Fright Nights. If you have flexibility in your plans please consider
visiting us on a weekday, when access to rides and/or attractions will
likely be quicker. On Fridays and Saturdays, we recommend that you arrive
early to maximize your frightening experience as these nights can be the
busiest and may sellout.
What does your Fright Nights pass include?
Fright Nights's one-price admission plan entitles you to over 30 rides and
attractions, except a limited number of additional charge attractions.
Are cameras available at Fright Nights?
Cameras are available for
purchase at all Goodz locations.
What Personal items are subject to
inspection upon entering Fright Nights?
As you approach the Guest
screening tents, please be prepared for inspection of your personal items,
including:
- Bags (e.g., purses, brief cases, tote bags, diaper bags, camera bags, backpacks, merchandise bags)
- Waist packs (i.e., fanny packs). Please remove for inspection prior to the Guest screening table.
- Coats and jackets
- Packages (e.g., sealed and unsealed boxes, wrapped gifts)
- Strollers (underneath strollers)
- Wheelchairs/ECVs
- Coolers/lunch boxes
- Canes and shoes
- All bags must be carried in the Park and cannot be pulled or pushed on rollers. Luggage that cannot be carried in hand must be stowed in lockers. Please note that lockers have limited availability.
Fright Nights management asks for your understanding and cooperation in ensuring the continued safety of guests and staff. Fright Nights reserves the right to inspect bags and purses upon request. We recommend that you secure all unnecessary valuables in the trunk of your vehicle or store articles in Fright Nights lockers which are located upon entry to Fright Nights.
The following items are not permitted on Fright Nights grounds:
- Pets (Service Animals are permitted and must be wearing an identifying assistive-companion vest)
- Wagons, skateboards, scooters (motorized and nonmotorized), inline skates, shoes with built-in
wheels, bicycles, motorcycles, tricycles, unicycles, pogo sticks, two-wheeled vehicles, including bicycles and Segway Human Transporters
- Strollers larger than 36" x 52" (which mirrors the rental stroller sizes)
- Suitcases, backpacks or similar bags with wheels
- Any trailer-like object that is pushed or towed by an ECV, wheelchair or stroller
- Note: Guests are not permitted to pull items behind them. Any item that requires a
Guest to pull it behind him, including a stroller, is not permitted into the Theme Parks.
- Fright Nights is not recommended for children 12 & under, guest 65 and older, guests with sensitivity to strobe lighting, guests with high blood pressure and pregnant women.
- No guest costumes, painted faces or event re-entry will be allowed.
We have a variety of many locations to choose from as follows; note not all locations will be available every evening.
- White Spot Triple O's Restaurant
The legendary taste of a White Spot burger is located steps away from the main gate of Playland! Triple O's features mouth-watering made-to-order burger combos using high quality, fresh ingredients, served fast and with a smile! Don't miss out on tasting Triple O's Legendary Burger, rated by Globe and Mail newspaper as one of the 125 Best Things in Canada! - Pizza Pizza - don't miss this new addition!
Tantalize your taste buds with mouth watering pizza choices, chicken and other tasty snacks. Located along Playland's games line, Pizza Pizza is the perfect place to grab a meal, sit back and take in the midway magic! - Fundunkers Donut Shop
Fundunkers is home of the famous PNE Mini Donut! Savor the sweet taste of cinnamon and sugar-covered mini donuts along with a tasty assortment of specialty coffee blends. Mini donuts are a must have at Playland! - Fudge Factory
Let your nose guide you right to the Fudge Factory, located south of the Hell's Gate ride, in the heart of Playland! Bite into a delicious fudge apple, dipped fresh right in front of your eyes, or choose from over a dozen different flavors of fudge to enjoy! Take home a box of goodies for the entire family!