2021 PNE Fair FAQ

Amenities and Answers

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Accessibility / Access2Entertainment

The Fair is proud to partner with the Access2Entertertainment program.  We simply ask that you show your Access 2 Card indicating that you require an attendant. Guests can purchase a Gate pass which allows an accompanying attendant to receive a complementary admission. 

Accessible washrooms are available throughout the Fair grounds and its buildings. Playland’s accessible washroom is located under the games line beside Scoops Ice Cream. 

For more information on accessibility please visit any Guest Services booth or contact the Guest Experience team at info@pne.ca   

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ATMs

The PNE uses cashless procedures on site for all retail, games, and food/beverage outlets. We accept credit/debit and recommend that you use your tap enabled cards or Apple Pay/Google Pay on your mobile device. PNE Gift Cards for use at PNE bars and games are sold at Guest Services (near the Playland Gate, and inside the Livestock Barns). Cash will not be accepted at PNE bars and games, however external vendors may accept it. Cash will be the only means of payment for the Casino Wheels games. One ATM is located near the Casino Wheels games in the Revel District.

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Bike Valet

The Bike Valet will not be available this  year, however bike racks are available outside the Green Gate off Miller Drive and the Purple Gate (Playland entrance) on Hastings St.  

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Cameras

Cameras and/or video cameras are permitted on site, but strictly prohibited on rides. Selfie sticks and drones are not permitted on site. Playland requires that all photographs or videos taken by guests be used for their personal enjoyment ONLY.

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Cannabis Policy

Guests are not permitted to bring or consume substances that cause intoxication or impairment into The Fair – including alcohol and cannabis. Exceptions will be made for medical cannabis (with appropriate documentation) or other prescription medications. Individuals who have recreational cannabis on their person are encouraged to secure it in their vehicle. Smoking cannabis is prohibited.  The Fair assumes no liability for any lost or stolen items. 

 

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Child Admission Prices

The PNE is excited to offer discounted gate admission for children 6-13 years old at a rate of $12 and FREE for kids 5 and under during the Fair. A maximum of five children aged 5 & under will be admitted free per one paying adult 21 years of age or older. Ride passes are not included in gate admission.  

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Credit and Debit Cards

Credit and Debit Cards are accepted for admission and food. We accept the following credit cards: Visa, MasterCard and American Express. PNE Food & Beverage, and Games also accept PNE Gift Cards (sold at Guest Services near the Playland Gate, and inside the Livestock Barns).

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Code of Conduct

Please be considerate of other guests. Line jumping, unruly behaviour or profanity will not be tolerated. Offenders will be ejected without a refund. Observe all warnings and rules, instructions and smoking regulations where posted.

Guests who demonstrate inappropriate and disruptive behavior, including the following, are subject to removal from the premises:

  • Excessive consumption of alcohol
  • Possession of any weapon or any type of object that could be used as a weapon
  • Possession of any illegal drugs
  • Bringing alcoholic beverages onto PNE property
  • Obscene, offensive or abusive language or actions
  • Fighting, taunting, or threatening remarks or gestures
  • Dangerous, abusive, profane or illegal behavior
  • Unruly or inconsiderate behavior
  • Indecent exposure or undressing
  • Wearing obscene or indecent clothing
  • Smoking in a non-designated smoking area
  • Interfering with security procedures
  • Interfering with the progress of any event or attraction
  • Selling tickets or other merchandise on PNE property without prior approval
  • Handing out goods or literature not pre-approved by Playland
  • Possession of any Items or any other conduct that is beyond the bounds of reasonable behavior for guests attending a family oriented event

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Dress for your day

The Fair is a casual, family-oriented environment. We suggest you dress comfortably, wear good walking shoes and check the local weather report before you leave for The Fair. It is an important part of the Fair experience that the park is family-friendly. In that spirit, we ask you to use your discretion and common sense regarding your attire in The Fair. Attire that is not appropriate for The Fair (and which may result in refusal of admittance) includes, but is not limited to: Clothing generally considered offensive or clothing with inappropriate words, phrases and/or graphics or clothing not conducive to a family environment. Guests wearing a bikini, and or open back tops will not be allowed access to rides. For your safety, shirts and shoes must be worn at all times, including entering and leaving The Fair. Some rides will not allow guests wearing flip flops.  Shoes not secured to their feet with covered toes may not be able to ride certain rides.   

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Entertainment

The Fair offers a variety of shows daily throughout the park. We feature high energy resident shows, strolling performers, community performers, life-sized characters and top-name entertainment. All shows are FREE with your regular paid admission to the Fair. Seating is offered on a first-come-first-serve basis.  Limited seating and standing spaces are available.  Accessible seating is available on a first-come-first-serve basis and spacing is limited. 

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Entrance Locations

  • Red Gate: On Miller Drive across from the Hastings Racecourse entrance
  • Green Gate: On the west side of Hastings Park on the south side of the PNE Agrodome
  • Purple Gate: Playland’s main gate at Hastings & Windermere Streets 

*The Yellow Gate near the Pacific Coliseum is not in use this year; please walk to the Green Gate on the south side of the Agrodome.

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Family Services

The PNE offers family style washrooms with changing tables in various locations throughout the site.

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First Aid

The First Aid station is located at the North East side of Playland, and inside the PNE Agrodome. Should you require First-Aid assistance, please contact any PNE security personnel.

 

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Food

Treat your tastebuds! Take a food adventure or stick to the traditional favourites, like candy floss, candy apples and, of course, mini donuts!

Outside food and beverage is permitted, but coolers and BBQs are not. 

A full list of Fair food vendors will be published in the coming weeks.

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Gate Admission

The Fair’s one-price admission plan entitles you to enjoy a variety of shows, exhibits, and attractions. Rides are NOT included with gate admission. Gate admission must be booked in advance at TicketLeader. We also recommend purchasing Ride Passes in advance, as quantities are limited and are likely to sell out.

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Group Rates

Discounted Group Rates are available for groups of 20 or more. Call Group Sales at 604-252-3663 for more information or click here. 

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Guide Dogs / Service Dogs / Pets

Animals are not permitted at the PNE (Playland, Fair or other ticketed events and shows)  with the exception of Service Animals. Please have documentation available.Guide dogs and service dogs (as well as puppies-in-training carrying BC Government Identification) are welcome in all public areas during the Fair.  Accepted certification includes Pacific Assistance Dogs Society (PADS), BC & Alberta Guide Dog Services, Vancouver Island Compassion Dogs,  Assistance Dogs International, or the International Guide Dog Federation.  For more information on these accredited schools click here. The guide or service dog must remain on a leash or harness and/or under the control of their handler at all times.

 

 

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Health and Safety

The 2021 PNE Fair will operate with a reduced capacity and will follow all applicable Provincial Health Office orders that will be in place in August and September. The health and safety of our guests remains as our primary focus. Please check back for updated information.   

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Lost and Found

f you have lost an item, please visit Guest Services to log the item into our system. If you have already left the PNE grounds, fill out a lost and found case using the online form click here. 

Every attempt will be made to locate the lost item and you will be contacted only if the item is found.  Often items are only found after closing hours.  While we do all that we can to reunite you with your item, we are not able to stop rides, or close areas to search or retrieve.   Due to the volume of lost and found items, it may take a few days to connect items and contact guests.  The PNE does not reimburse patrons for lost or stolen items. 

The PNE is unable to retrieve any items lost on a ride.
Note: all lost & found or checked items will be destroyed or donated if unclaimed after 14 days. 

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Lost Person

If an individual becomes separated from your group contact the nearest PNE staff member, security officer or visit any Guest Service Centre for immediate assistance. All lost guests found will be escorted to Playland Guest services where they will be comforted until they have been reunited with their guardians. 

The PNE Fair does not offer in-park paging. Please be sure to have a specific meeting place for your group. 

The PNE has partnered with BCAA to provide the Lost Child Tagging Program to facilitate the locating and reuniting of lost ones. Visit any Guest Service Centre for more information on this great service! 

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Outside Food and Beverage

Outside food and beverage is permitted, but coolers and BBQs are not.

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Payment options

The Fair uses cashless procedures on site for PNE Food & Beverage, Bars and Games. We accept credit/debit and recommend that you use your tap enabled cards or Apple Pay/Google Pay on your mobile device. Cash may not be accepted at other vendors.  

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Parking and Transportation

Parking for Playland is located at the corner of Hastings and Windermere Streets. There are also lots accessible from Gate 6 off North Renfrew Street, and Gate 9 off Bridgeway Street. The Red Gate near the PNE Forum and Yellow Gate near the Pacific Coliseum are not in use this year.

Parking is $20.

Transit is also a great option with frequent bus service on Hastings Street, and easy access to Renfrew Skytrain Station via the #16 Bus.

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Prohibited Items

The Fair management asks for your understanding and cooperation in ensuring the continued safety of guests and staff. The Fair reserves the right to inspect bags and purses upon request. 

The following items are not permitted on the Fair grounds: 

 

  • Pets (Service Animals are permitted and must be wearing an identifying assistive-companion vest from a recognized British Columbia approved service animal association) 
  • Skateboards, scooters (motorized and non-motorized), inline skates, shoes with built-in wheels, bicycles, motorcycles, tricycles, unicycles, pogo sticks, two-wheeled vehicles, including bicycles and Segway™ Human Transporters 
  • Strollers larger than 36″ x 52″ (which mirrors the rental stroller sizes) 
  • Suitcases, backpacks or similar bags with wheels 
  • Any trailer-like object that is pushed or towed by an ECV, wheelchair or stroller
    Note: Guests are not permitted to pull items behind them. Any item that requires a Guest to pull it behind them, including a stroller, is not permitted into The Fair. 
  • Guests are not permitted to bring substances that cause intoxication or impairment into The Fair – including alcohol and cannabis. Exceptions will be made for medical cannabis (with appropriate documentation) or other prescription medications. Individuals who have recreational cannabis on their person are encouraged to secure it in their vehicle. Smoking cannabis is prohibited.  The Fair assumes no liability for any lost or stolen items. 

 

  • Folding chairs, with the exception of cane-chair and seat-walker mobility aids 
  • Glass containers, with the exception of baby food containers, or medicine or small perfume bottles (under 4 oz) 
  • Water pistols, toy guns and replica weapons, with the exception of those sold in the Fair. 
  • Sporting goods or equipment (e.g., baseball bats, helmets, hockey sticks, golf clubs, bows and arrows, camping equipment, chairs, stools, tables, Frisbees) 
  • Weapons of any kind (including guns; knives; billy clubs; brass knuckles; and nunchucks, stars and other martial arts equipment) 
  • Self-defense equipment (pepper spray, mace, stun guns) 
  • Restraining devices (e.g., handcuffs, zip ties) or any suspicious items (e.g., box cutters, razor blades, duct tape, wire) 
  • Items that may be disruptive (e.g. laser pointer, slingshot, stink bomb, air horns) 
  • Miscellaneous other items (tools, fire extinguishers, musical instruments, megaphones, pots and pans) 
  • Professional cameras and recording equipment. (Reporters must make prior arrangements with PNE Media Relations.) Folding tripod stands that can fit inside a standard backpack are permitted. 
  •  All BBQs 
  • Coolers are not permitted 

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Re-Entry

There are no ins & outs at the Fair.  Once you have scanned in, you will not be permitted to exit and re-enter.  

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Restrooms

Restrooms are located throughout the fairgrounds in the following locations: Marketplace, Revel District, Livestock Barns, under the Westcoast Wheel outside Playland, PNE Amphitheatre, Playland Midway (next to Scoops), across from the Merry-Go-Round in Kids Playce, and behind Playland’s Triple O’s restaurant. Accessible restrooms are available throughout the Fair grounds and its buildings. Playland’s accessible restroom is located under the games line beside Scoops Ice cream. In Playland, the gender neutral washroom is located in the middle of Kids Playce next to Cheese Please. 

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Rides and Attractions

We have a limited number of rides where ONE parent may ride free with any child that has a valid ride pass. Please see Guest Services or a Ride Ticket booth for a list of these rides.  

All Rides and/or Attractions have height, age and weight restrictions to ensure guest safety. These restrictions and advisories are listed at individual rides and/or attractions or check rides online here. 

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Rentals: Wheelchairs & Lockers

Wheelchair and locker rentals are available at the Playland Guest Services booth for your convenience and are available on a first-come, first-serve basis for the following rates: 

  • Wheelchairs: $10 per day  ($100 refundable deposit & signed rental contract required) 
  • Lockers: $10 per day 

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Smoking & Vaping

The PNE Fair is a smoke-free environment. As a courtesy to our guests, The Fair provides two smoking / vaping areas on site.   The designated smoking /vaping areas are at the North West corner of the Revel District and the West end of the Flume ride in Playland, near the Hellevator in Playland.  Guests are not permitted to bring substances that cause intoxication or impairment into the Fair or Playland – including alcohol and cannabis. Exceptions will be made for medical cannabis (with appropriate documentation) or other prescription medications. Individuals who have recreational cannabis on their person are encouraged to secure it in their vehicle. Smoking cannabis is prohibited. 

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Strollers & Wheelchair Accessibility

Most of our attractions are wheelchair and stroller accessible. Parents—please note that due to limited space, in some attractions and shows we may ask you to check your strollers at entrances or exits of certain exhibits. 

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Summer Night Concerts / Live Performances

The 2021 PNE Fair will include live music from local artists on the Revel District Stage. This is included FREE with your Fair Gate admission. The Summer Night Concerts series in the Amphitheatre is on pause for this year and will return in 2022. Be sure to catch Electric Fire – the pyro-musical finale in the Amphitheatre at 9:45pm nightly!  

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Ticket Resolution

Fair passes can be upgraded. You can upgrade to any type of ticket – provided the new ticket is of equal or greater value than the old ticket – by simply paying the difference. However, no refunds will be issued if the new ticket is of lesser value. 

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Unaccompanied Minors

Playland / PNE does not provide any child minding supervision.  Guests are strongly recommended not to leave children unattended. Children 12 years and under must be accompanied by paying adult or guardian at all times.

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Ways to Save

BCAA members can save 30% on Fair Ride Passes. Use your member number with the form on this page to get the discount when ordering online.

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Weather

To ensure the safety of our guests during inclement weather such as extreme heat, high winds, severe rain or lightning in the park vicinity, individual rides or the entire park may be closed. Affected rides may be reopened if deemed safe. The Fair does not issue rain cheques or refunds for park closures.
To provide the Fair Guests with the highest quality experience, ride/attraction closure due maintenance is occasionally necessary. Please check our website for ride and attraction updates  

The views and opinions expressed by on-site exhibitors, vendors or participants do not necessarily reflect those of PNE Management.