Amenities and Answers

Accessible Washrooms

Washrooms are located under the games line beside Scoops Ice cream.

 

Admission

Everyone entering Playland is required to pay for admission. Playland’s one-price admission plan entitles you to access over 30 rides and attractions, excluding 3 additional charge attractions, The Haunted House, Drop Zone, and Revelation.

 

ATMs

ATMs are located next to Guest Services at the main entrance of Playland and on the games line by Pizza Pizza.

 

Baby Change Areas

Restrooms with baby change tables are located at the west side of Triple O’s restaurant and the north end of the midway games line near Scoops.

 

Cameras

Cameras and/or video cameras are permitted on site, but strictly prohibited on rides. Selfie sticks and drones are not permitted on site. Playland requires that all photographs or videos taken by guests be used for their personal enjoyment ONLY.

 

Credit Cards and INTERAC

Credit Cards and INTERAC are accepted for admission and at most shops and restaurants including Visa, MasterCard and American Express.

 

Dress for your day

Playland is a casual, family-oriented environment. We suggest you dress comfortably, wear good walking shoes and check the local weather report before you leave for Playland. We ask that Attire that you not wear clothing that includes, but is not limited to: Clothing with inappropriate words, phrases and/or graphics. Guests wearing flip flops will not be permitted on rides. We suggest everyone wears comfortable shoes that attach to the foot. For your safety, shirts and shoes must be worn at all times, including entering and leaving Playland.

 

Extreme Weather

To ensure the safety of our guests during inclement weather such as high winds, rain or lightening in the park vicinity, individual rides or the entire park may be closed. Affected rides may be reopened if deemed safe. Playland does not issue rain cheques or refunds for ride or park closures.

 

First Aid

First aid is located at the gate beside the Drop Zone. For immediate assistance please contact any staff member.

 

Food and Beverage Options

Playland offers a wide variety of meal, snack and beverage options. Check out our website for a list of what’s currently offered. Please note that not all locations will be available every day.

 

Triple O’s Restaurant

The legendary taste of a White Spot burger is located steps away from the main gate of Playland! Triple O’s features mouth-watering made-to-order burger combos using high quality, fresh ingredients, served fast and with a smile! Don’t miss out on tasting Triple O’s Legendary Burger, rated by Globe and Mail newspaper as one of the 125 Best Things in Canada!

 

Pizza Pizza

Tantalize your taste buds with mouthwatering pizza choices, chicken and other tasty snacks. Located along Playland’s games line, Pizza Pizza is the perfect place to grab a meal, sit back and take in the midway magic!

 

Fundunkers Donut Shop

Is home of the famous PNE Mini Donut! Savour the sweet taste of cinnamon and sugar-covered mini donuts along with a coffee. Mini donuts are a must have at Playland!

 

What the Fudge

Let your nose guide you right to the Fudge Factory, located south of the Hell’s Gate ride, in the heart of Playland! Bite into a delicious fudge apple, dipped fresh right in front of your eyes, or choose from over a dozen different flavors of fudge to enjoy! Take home a box of goodies for the entire family!

 

Gender Neutral Washrooms

We offer gender neutral washrooms for our guests. Washrooms are located in the Kids Playce washrooms.

 

Guests with Disabilities

Playland is pleased to offer “Access 2 Program” cardholders a 2 for 1 discount on our Playland Admission. The cardholder pays the regular rate, and the attendant gets in free. For other information on services offered to guests with disabilities and to guests with an Access 2 Entertainment card, please visit Playland Guest Services or contact a Guest Services representative at 604-252-3620. Accessible Washrooms are located at the midway games line by Scoops ice cream.

 

Lost Children

If a child becomes separated from your group contact the nearest Playland staff member, security personal or visit Guest Services for immediate assistance.

  • Playland has developed a Lost Child Tagging Program to facilitate the location and reuniting of lost ones. Please see Guest Services to register.

 

Lost and Found

If you have lost a personal item while visiting Playland, visit Guest Services. To leave an inquiry for a lost item please email lostandfound@pne.ca or call the lost and found hotline at 604-251-7717. Be sure to leave your full name, contact number, date and event you lost your item and a full description of the item. Every attempt will be made to locate the lost item and you will be contacted within 48 hours. Playland does not reimburse patrons for lost or stolen items. Items lost on rides are unable to be retrieved. Items will be collected after closing.

Note: all found or checked items will be destroyed or donated if unclaimed after 30 days.

 

Outside Food and Beverage

Outside food and beverage is permitted, but coolers, bbq’s, tents or tarps are not permitted.

 

Paging and Announcements

Playland does not offer in-park paging. Please be sure to have a specific meeting place for your group. Guests may leave messages for one another at Guest Services.

 

Parking and Transportation

Parking for Playland is located at the corner of Hastings and Windermere Streets across from the main gate or at the north end of Empire Field via Bridgeway Street. Transit is also a great option with frequent bus service on Hastings Street, and easy access to Renfrew Skytrain Station via the #16 Bus.

 

Peak Hours

Historically, weekends are the busiest days at Playland. If you have flexibility in your plans please consider visiting us on a weekday, when access to rides and/or attractions will likely be quicker.

 

Pets

Animals are not allowed inside Playland with the exception of Service Animals for guests with disabilities. Please have documentation available.

 

Public Telephones

Yes, courtesy phones are available just inside the entrance of Playland and at Guest Services.

 

Re-Entry

Convenient exit and re-entry is available throughout the day of your visit by the hand-stamp provided upon entry of Playland.

 

Rentals

Locker rentals and wheelchairs are available at Guest Services and are available on a first come first serve basis. Rentals are available at the main entrance of Playland for an all-day fee.

 

Restrooms

Restrooms with baby change tables are located at the west side of White Spot Triple O’s restaurant and the north end of the midway games line near Scoops. Disabled access is provided at the midway games line location only. Limited baby supplies are also available at Guest Services.

 

Rides and Attractions

All Rides and/or Attractions have height and physical restrictions to ensure Guest Safety. Typical safety restrictions include height and physical restrictions such as shoulder width, bust, weight and , health and safety advisories and accessibility guidelines. These restrictions and advisories are listed at individual rides and/or attractions or are available at Guest Services.

  • To provide Playland guests with the highest quality experience, attraction maintenance is occasionally necessary. Please contact Guest Services at 604-252-3620 for operational updates.

 

Smoking and Vaping Areas

Playland is a smoke-free environment. Smoking and Vaping is only permitted in the designated smoking area located across from the Hellevator.

 

Ticket Resolution

Playland Admissions can be upgraded. You can upgrade to any type of ticket – provided the new ticket is of equal or greater value than the old ticket – by simply paying the difference. Refunds for extra tickets will not be issued.

 

Unaccompanied Minors

Persons under the age of 14 must be accompanied by an adult

 

Ways to Save

Discounted Group Rates are available for groups of 10 or more. Call Playland Group Sales at 604-252-3663 for information or visit our Group Sales section of the website. Discounted Playland admission passes can be purchased online or at Lower Mainland 7-Eleven, Safeway, Save-on-Foods, PriceSmart Foods and Urban Fare.