Amenities

+
Stroller and Wheelchair Rentals

Stroller and wheelchair rentals are available at any Guest Service Centre for your convenience and are available on a first-come, first-serve basis for the following rates:

Single Strollers:
$10/day (tax included)

Double Strollers:
$15/day (tax included)

Wheelchairs:
$15/per day (tax included)
($100 deposit & signed rental contract required)

+
Stroller and Wheelchair Access

Most of our attractions are wheelchair and stroller accessible. Parents—please note that due to limited space, strollers must be checked in at Pacific Coliseum shows.

+
Lost & Found

The lost and found centre is located at the South West corner of the Forum building (Marketplace) just inside gate 1, open noon through 8:30pm. If you have already left the PNE grounds, please fill out a lost and found case using the online form.

Every attempt will be made to locate the lost item and you will be contacted only if the item is found. The PNE does not reimburse patrons for lost or stolen items.

The PNE is unable to retrieve any items lost on a ride.

Note: all lost & found or checked items will be destroyed or donated if unclaimed after 30 days

+
Lost Children/Children Tagging Program

If a child becomes separated from your group contact the nearest PNE staff member, security officer or visit any Guest Service Centre for immediate assistance. All children found will be escorted to the PNE Parents Room where they will be comforted with a stuffed animal, games and videos until they have been reunited with their guardians.

The PNE has also developed a Lost Child Tagging Program to facilitate the locating and reuniting of lost ones. Visit any Guest Service Centre for more information on this great service!

+
Lockers

Lockers are available at the main entrance of Playland and next to both Guest Service Centres on a first-come, first-serve basis. Regular lockers can be rented for $10 per day, and larger lockers for $15 per day. A $10 refundable deposit is required, and refunded upon return of the key.

+
Guests with Disabilities

Guests with disabilities can purchase an $11 pass which allows an accompanying attendant if needed. We simply ask that you show your Access 2 Card or another form of documentation.

For information on services offered to guests with disabilities, please visit any Guest Service Centre or contact a Guest Services representative at 604-252-3680.

+
Restrooms

Restrooms are located throughout the fairgrounds in the following locations: Pacific Coliseum, Agrodome, Marketplace, Celebration Plaza, Livestock Barns, under the Westcoast Wheel outside Playland, PNE Amphitheatre, Playland Midway (next to Scoops), across from the Merry-Go-Round in Kids Playce and behind Playland’s Triple O’s restaurant. The washroom located behind the Triple O’s restaurant is not accessible for guests with special needs.

+
Public Telephones

There are courtesy phones located just inside the Playland Main Gate, at the Forum building near the Ladies’ washroom, in the Agrodome near the Men’s washroom, in the Barns (north west corner), and in the Coliseum near Human Resources.

+
Parents’ Room

The PNE Parents’ Room is located beside the Kiwanis food kiosk (across from Celebration Plaza). For your convenience, the Parents’ Room offers the following services:

  • Space to change your child’s diaper
  • Complimentary diapers, wipes and baby powder
  • A separate and discreet room for nursing mothers
  • A single washroom for those families utilizing our parents’ room services

+
Severe Weather

To ensure the safety of our guests during inclement weather such as high winds, severe rain or lightening in the park vicinity, individual rides in the park may be closed. Affected rides may be reopened if deemed safe. Playland does not issue rain cheques.

+
Automatic Teller Machine (ATM's)

ATMs are located at both Guest Service Centres, Pacific Coliseum, Agrodome Plaza, the Marketplace, PNE Amphitheatre, behind Playland Guest Services and in front of Pizza Pizza in Playland.

+
Public Gate and Ticket Box Office Locations

  • Gate 1 (Hastings & Renfrew)
  • Gate 5 (Southwest Coliseum building)
  • Gate 10 (Northeast outside Playland on Miller Drive)
  • Gate 13 Playland Main Gate (off Hastings Street)

 

TicketLeader Box Office

  • Gate 5 (Southwest Coliseum building)
  • Inside The Fair Grounds outside the South East entrance to the PNE Amphitheatre
    Amphitheatre box office location will open at 4pm daily.

+
Animals

No pets are allowed with the exception of permitted Companion and Seeing Eye dogs (must be kept on leash at all times).

+
First-Aid Station

There are two First-Aid stations located throughout the PNE grounds, one is located inside the Pacific Coliseum and the other is located inside Gate 11. Should you require First-Aid assistance, please contact any PNE security personnel.