PNE FAIR FAQ

The Fair is proud to partner with the “Access 2 Program”. We simply ask that you show your Access 2 Card at the ticketing booth, indicating that you require a support person. Guests can purchase a gate pass which allows an accompanying support person to receive a complimentary gate entrance admission.

Gate admission does not include a ride pass. Each guest who wishes to participate in the rides during fair requires their own purchased ticket.
For guests wishing to use their Access 2 card for complimentary ride access, please visit the PNE during Playland or Fright Nights when rides are included with admission.

Accessible washrooms are available throughout the Fair grounds and its buildings. Playland’s accessible washroom is located under the games line beside I Scream, U Scream (Ice Cream).

Ride Accessibility:

Partnered with Easter Seals of Canada’s Access 2 Entertainment card, PNE’s Ride Accessibility program, the “exit pass” is designed to provide access for individuals with accessibility needs which require additional support with ride loading and unloading or prevent the individual from safely navigating standard ride queue lines.

The Access 2 Entertainment program participant can obtain a “exit pass” from guest services in Playland, by showing their Access 2 card, which can be used at the exit of rides, or rapid pass line when present at the ride. For rides without a rapid pass line, ride accessibility guests will use the ride exit and be integrated into the front of the line, typically within 1-3 ride cycles.

*Guests with mobility aids or other disabilities that may impact their ability to safely navigate Playland’s ride queues, but are not part of the Access 2 Entertainment program, may contact Guest Services in advance of their visit, gx@pne.ca, to discuss accessibility options and potential “exit pass” eligibility. “Exit pass” access is not guaranteed for those who are not part of the Access 2 Entertainment program and is determined at the sole discretion of Playland management.

For more information on accessibility please visit any Guest Services booth or contact the Guest Experience team at gx@pne.ca

Parking: 

Dedicated accessible parking is available in lots 1, 9 & 16, on a first come, first serve basis. If all accessible parking is full, the parking team will do their best to direct guests with accessible parking needs to the closest available parking.

Onsite parking is limited and event attendees are not guaranteed onsite parking. We strongly encourage guests to arrive on foot, carpool, use ride-sharing services, taxis or public transit.

The views and opinions expressed by on-site exhibitors, vendors or participants do not necessarily reflect those of PNE Management.

The Fair is a casual, family-oriented environment. We suggest you dress comfortably, wear good walking shoes and check the local weather report before you leave for The Fair. It is an important part of the Fair experience that the park is family-friendly. In that spirit, we ask you to use your discretion and common sense regarding your attire in The Fair. Attire that is not appropriate for The Fair (and which may result in refusal of admittance) includes, but is not limited to: Clothing generally considered offensive or clothing with inappropriate words, phrases and/or graphics or clothing not conducive to a family environment. Guests wearing a bikini, and or open back tops will not be allowed access to rides. For your safety, shirts and shoes must be worn at all times, including entering and leaving The Fair.  Some rides will not allow guests wearing flip flops.  Guests wearing shoes not secured to their feet, with covered toes may not be able to ride certain rides.  

The Fair offers a variety of shows daily throughout the park. We feature high energy resident shows, strolling performers, community performers, life-sized characters and top-name entertainment. All shows, except the Summer Night Concerts, are FREE with your regular paid admission to the Fair. Seating is offered on a first-come-first-serve basis.  Limited seating and standing spaces are available.  Accessible seating is available on a first-come-first-serve basis and spacing is limited.

• Green Gate: On Miller Drive across from the Hastings Racecourse entrance
• Yellow Gate: at Rollerland off Renfrew Street
• Red Gate: At the corner of Hastings & Renfrew Streets
• Purple Gate: Playland’s main gate at Hastings & Windermere Streets

All rides / attractions have height and age restrictions to ensure guest safety. These restrictions and advisories are listed at individual rides and/or attractions or check rides online here.

All tickets purchased include a facility fee and a service fee. Below is a brief breakdown of what these fees cover.

Facility fee: this fee will cover the expenses for the venue where you will be enjoying your event.

Service and processing fees: These cover the cost associated with selling the tickets, whether online, over the phone or at the box office. i.e. staff involved with prepping and maintaining our websites for purchases online, answering phones, emails, managing aspects of the box office on the day of the show as well as the brick-and-mortar expenses.

Service and processing fees are charged on each order and ticket. These fees vary by event based on our agreement with each individual client.

All Admission tickets purchase in advance are charged a $1 service fee

Summer Night Concerts are subject to Service, Facility and per order fees which are based on the per ticket price.

Fair passes can be upgraded. You can upgrade to any type of ticket – provided the new ticket is of equal or greater value than the old ticket – by simply paying the difference, except from ride coupon to ride passes. No refund will be issued if the new ticket is of lesser value.

Playland / PNE does not provide any child minding supervision.  Guests are strongly recommended not to leave children unattended. Children 12 years and under must be accompanied by paying adult or guardian at all times.

Check out our Ways to Save.

To ensure the safety of our guests during inclement weather such as extreme heat, high winds, severe rain or lightning in the park vicinity, individual rides or the entire park may be closed. Affected rides may be reopened if deemed safe. The Fair does not issue rain cheques or refunds for park closures.
To provide the Fair Guests with the highest quality experience, ride/attraction closure due maintenance is occasionally necessary.

Please check this page for ride updates

Ride coupons are only valid for the year in which they are purchased.