Neighbourhood Ticket Program

For many years, we have been thrilled to be able to offer you complementary entry to a one-off, three-hour Playland Neighbourhood Party. However, due to the rapid densification in the area, the unprecedented redemption of neighbourhood tickets in 2023 meant many people missed out.

Therefore, to ensure the longevity and sustainability of the neighbourhood program, this year the Playland neighbourhood program will offer heavily discounted tickets for you to use on the day of your choosing, giving you a 5+ hours experience throughout the entire season.

We do not have the staffing capacity to facilitate in-person pickup dates this year. You can redeem your code online on TicketLeader’s website, or over the phone by calling 604-252-3700.

The PNE is a not-for-profit, meaning all revenue made through the PNE Fair, Playland and our Year-Round Events is invested back into the care of Hastings Park and our Community. We want our neighbours to be able to enjoy the events happening in their area, so we created our Neighbourhood Ticket Program as part of our Community Programs.

You can see the current eligible catchment, and the eligible postcodes, in our Neighbourhood Ticket Program – Resident Catchment Map linked at the top of this page. With the rapid densification of the neighbourhood, this catchment may be subject to change in coming seasons. This map will be updated if the catchment changes.

These tickets are for the neighbourhood to enjoy the events in their area. Using the paper ticket system, many tickets were being sold on without the purchasers being made aware they were complimentary tickets. There was also a high level of theft of tickets from letterboxes during the delivery period. Promo Codes reduce the amount of abuse of the system and ensure the tickets are able to be enjoyed by the people they are gifted to. Paper tickets were also often misplaced by recipients. Promo codes and digital tickets mean tickets can be tracked and replaced, if needed. Digital tickets are also traceable, reducing the amount of fraud and theft through the program.

The residents in the primary suite/dwelling keep and use the letter. The residents of the additional dwellings (basement suites, laneway houses, etc.) must email communityengagement@pne.ca with the following information:

• A proof of address, showing that they are in an additional dwelling. E.g. a recent utility bill showing they live in Basement, 123 Example Street.
• A piece of photo ID matching the name on the proof of address. E.g. a driver’s licence or services card.

The letters are delivered at different times through the neighbourhood, over the course of a week or two. Please allow two weeks from when the other household received theirs. If you still have not received your letter, please email communityengagement@pne.ca with the following information:

• A proof of address, showing that they are in an additional dwelling. E.g. a recent utility bill.
• A piece of photo ID matching the name on the proof of address. E.g. a driver’s licence or services card.

Unfortunately, we do have letters go missing, or not make it to certain addresses, with each mail-out. Please allow two weeks from when the other household received theirs. If you still have not received your letter, please email communityengagement@pne.ca with the following information:

• A proof of address, showing that they are in an additional dwelling. E.g. a recent utility bill.
• A piece of photo ID matching the name on the proof of address. E.g. a driver’s licence or services card.

The catchment for parking restrictions differs to the Neighbourhood Ticket Program Resident Catchment. You can see the current eligible catchment, and the eligible postcodes, in our  Neighbourhood Ticket Program – Resident Catchment Map, linked at the top of the page.

We gift the maximum number of tickets we can for each event. Additional tickets can be purchased at pne.ca.

Eligible households do not need to sign up to receive their complimentary tickets. Letters are mailed directly to eligible households in the month/s leading up to each event.

Unfortunately, we do have letters go missing, or not make it to certain addresses, with each mail-out. Please check your postcode is listed in the Neighbourhood Ticket Program – Resident Catchment Map, linked at the top of the page.

If your postcode is not listed but you believe your address falls within the catchment boundary (as shown on the map), please email us at communityengagement@pne.ca. If your postcode IS listed, your address is on the delivery list.

This will differ from event to event. The PNE Fair is a very large event and can cater to a large number of people attending, without prior notice, on any given day. However, the PNE Winter Fair is significantly smaller and therefore requires expected attendance numbers in advance to ensure the best guest experience for those attending – therefore you will be required to pick your day for those tickets.

Please note: When using Any Day mobile tickets, Google and Apple Wallets automatically set the ‘Event Date’ as the first day your ticket is valid from. Any Day tickets can still be used on any day, despite this, even if your tickets have moved to your wallet’s ‘expired’ folder.

Yes, you can.  If you cannot make it to any of our in-person pick up opportunities and you do not have access to a computer or are not comfortable with a digital system, you can phone TicketLeader on 604-252-3700 and they can redeem your Promo Code over the phone for you. The tickets can then be emailed to you as a printable PDF. You can nominate a family member’s or friends email address for the PDF to be sent to for them to print for you.

Only current residents of the catchment qualify for the complimentary tickets. If you have additional addresses, that additional address will receive its own letter if there are tenants living in it.

Yes, you can. Present your neighbourhood admission ticket at the gate with your Access2 pass to receive your additional free entry.

We gift the maximum number of tickets we can for each event and, at this point, the catchment cannot be expanded.

The number of tickets we gift is relative to the size, capacity and budget of the event. The PNE Fair is our largest event and can therefore cater to 4 free tickets per household in the catchment. The PNE Winter Fair is significantly smaller and can therefore only cater to 2 free tickets per household in the catchment.

The capacity of each event differs based on the size of the event and how many people we can comfortably cater to with food, facilities, and space. On dates predicted to reach maximum capacity, we cannot also cater to the high volume of complimentary tickets we donate, if all the recipients decided to use them on the same dates. Therefore, those dates are excluded for the complimentary tickets.