Pacific Coliseum

  • FAQs

    Accessibility

    • Entrance into the Pacific Coliseum along the main South doors is step free giving access directly to the concourse of the venue.

     

    • Accessible parking is available on a first come, first serve basis with entrance through gate 6. If all accessible parking is full, the parking team will do their best to direct guests with accessible needs to the closest available parking.

     

    • Accessible Stalls are located in each of the washrooms along the concourse. There are two single stall/ universal washrooms on the north / east side of the venue.

     

    • Guide Dog/Service Dog/ Pets: Animals are not permitted at the PNE (Playland, Fair or other ticketed events and shows) with the exception of Service Animals. Please have documentation available. Service Animals are permitted and must be wearing an identifying assistive-companion. You will also be required to provide proper identification at the gates. Guide dogs and service dogs (as well as puppies-in-training carrying BC Government Identification) are welcome in all public areas during the Fair. Accepted certification includes Pacific Assistance Dogs Society (PADS), BC & Alberta Guide Dog Services, Vancouver Island Compassion Dogs, Assistance Dogs International, or the International Guide Dog Federation. For more information on these accredited schools click here. The guide or service dog must remain on a leash or harness and/or under the control of their handler at all times.

     

    • Accessible Seating: Accessible accommodations at this time are limited and must be reserved in advance. Ticketholders who have purchased standard tickets but require accessible seating will need to exchange their tickets prior to arriving at the venue. The Pacific Coliseum does not have the facilities to provide wheelchair or accessible seating on the floor level of the venue and wheeled mobility viewing is limited on Suite level.

     

    • Guests requiring accessible seating at Pacific Coliseum can purchase accessible and purchase companion seating for select shows directly online or by connecting with Ticketleader directly. Email: info@ticketleader.ca Phone: 604-252-3700

     

    • Accessible seating can be purchased online, although the seats look like it is two rows, the seats in the pod are offset, which means you need to purchase the same seat number in each row to sit together. As an example select Row AC1 – seat 4 and Row AC2 –seat 4.

     

    • Autism Accessibility: Sensory kits available at Guest Services while supplies last for select events.

    Bags/Purses/Backpacks

    The PNE has a no large bag policy and currently only allows small bags and clear bags at our venues. Bags larger than 8.5×11 inches (the size of a standard piece of paper) will not be permitted into the venue. For everyone’s safety, security and enjoyment, we ask you to only bring small clutches, belt bags, fanny-packs or clear (i.e. see-through) bags. This policy allows us to safely and efficiently screen and welcome guests into the event. All bags and hand-carried items will be subject to a search and screened for prohibited items prior to entry. Medical and Childcare bags are permitted but subject to inspection.

    Umbrellas

    Umbrellas are permitted inside the Pacific Coliseum, providing they are collapsible/compact measuring 12 inches or shorter. We kindly ask that guests keep umbrellas with them at all times and be mindful that they do not interfere with other guests’ enjoyment of the event.

    Cameras

    Cameras and/or video cameras are permitted, but selfie sticks and drones are not permitted on site. Professional photoshoots and photography equipment, including but not limited to: cameras with detachable lenses, telephoto lenses, backdrops, green screens, tripods and deflective screens are not permitted on site. THE PNE requires that all photographs or videos taken by guests be used for their personal enjoyment ONLY. Media please connect with laura@lbmg.ca in advance of your visit.

    Methods of Payment

    Credit and debit cards are accepted for admission, food & beverage and games. We accept the following credit cards: Visa, MasterCard and American Express. Along with prepaid credit cards. Gift cards are available at the Guest Services booth inside the main south doors near Triple Os. The PNE is a cashless site.

    Food and Beverage

    • Outside food and beverage is not permitted in the Pacific Coliseum. For exception permission due to medical reasons, please connect with our Guest Experience team in advance of your visit at gx@pne.ca

     

    • The Pacific Coliseum offers a variety of food and beverage options for our guests.

    Lost Person

    If an individual becomes separated from your group contact the nearest PNE staff member, security officer or visit any Guest Experience for immediate assistance. Plan ahead with your group and designate a meeting place in case of separation.

    Lost and Found

    If you have lost a personal item while at the Pacific Coliseum, visit Guest Services on the main concourse near Triple O’s. To leave an inquiry for a lost item please email lostandfound@pne.ca or fill out the lost and found form. Every attempt will be made to locate the lost item and you will be contacted within 48 hours if your item is found. The PNE does not reimburse patrons for lost or stolen items.

    Note: all found or checked items will be destroyed or donated if unclaimed after 14 days.

    Mobile Phone Chargers

    Mobile phone charges are available to rent for a fee near the Guest Experience booth on the main concourse.

    Noise Makers

    Noise makers (PWHL games) are allowed only if they are small, handheld, and used without disrupting nearby fans or game operations. Anything that creates sharp, continuous, or amplified sound is not permitted. This includes airhorns, whistles, clappers with metal components, and any battery powered devices. All items are subject to inspection. Arena staff reserve the right to restrict or remove any noise maker at any time if it impacts safety, visibility, or the fan experience.

    Parking and Transportation

    • Onsite parking is limited and event attendees are not guaranteed onsite parking. We strongly encourage guests to arrive on foot, carpool, use ride-sharing services, taxis or public transit. Parking lots are located along Renfrew Street at gates 2 and 6, and Gate 9 off Bridgeway Street. Parking is $25 and payable at the Easy Park pay stations or via Easy Park App on your mobile device.

     

    • Transit is also a great option with frequent bus service on Hastings Street, and easy access to Renfrew Skytrain Station via the #16 Bus. For more information about getting to the PNE via transit, including fares and schedules, please visit www.translink.ca or call 604-953-3333.

    Re-Entry

    Ins-and-outs are not permitted. Once you have entered the secure plaza or scanned into the venue you will not be permitted to exit and re-enter.

    Signs & Flags (PWHL Games)

    We love the energy and passion fans bring with their signs and flags. Unless otherwise noted by teams or event staff, guests may bring signs and flags to cheer on the league, the team, and the players. All signs and flags must follow these guidelines:

    • Size – Signs and flags must be handheld and no larger than 28″ x 22″ (the size of a standard poster board).

     

    • No poles or sticks – Nothing attached to a stick, pole, or rigid support.

     

    • Don’t block others – Your sign or flag can’t interfere with the game, game presentations, or the view/experience of other fans.

     

    • Keep it supportive – Signs and flags should be positive, family-friendly, and focused on celebrating the game and the players.

     

    • No commercial, inappropriate, or divisive messaging – Please avoid signs and flags that are commercial, vulgar, discriminatory, disrespectful, political or a tool used for incitement or protest.

     

    • No hanging or draping – Signs and flags must stay handheld and can’t be hung or cover any venue signage or displays.

    Water Fountains / Water Bottles

    Personal plastic water bottles are permitted inside the venues. They cannot be glass or metal and must be emptied for entrance. Water fountains are located on both the east and west sides of the Pacific Coliseum concourse.

  • Code of Conduct

    Code of Conduct

    Please be considerate of other guests. Unruly behaviour or profanity will not be tolerated. Offenders will be ejected without a refund. Guests who demonstrate inappropriate and disruptive behavior, including the following, are subject to removal from the premises:

    • Excessive consumption of alcohol
    • Possession of any weapon or any type of object that could be used as a weapon
    • Possession of any illegal drugs
    • Bringing alcoholic beverages onto PNE property
    • Obscene, offensive or abusive language or actions
    • Fighting, taunting, or threatening remarks or gestures
    • Dangerous, abusive, profane or illegal behavior
    • Unruly or inconsiderate behavior
    • Indecent exposure or undressing
    • Wearing obscene or indecent clothing
    • Smoking inside venues and a non-designated smoking area
    • Interfering with security procedures
    • Interfering with the progress of any event or attraction
    • Selling tickets or other merchandise on PNE property without prior approval
    • Handing out goods or literature not pre-approved by the PNE
    • Possession of any Items or any other conduct that is beyond the bounds of reasonable behavior for guests attending a public event

    Prohibited Items

    The following items are not permitted at the Pacific Coliseum

    • Pets – See Accessibility_ Service Dogs
    • Skateboards, scooters (motorized and non-motorized), inline skates, shoes with built-in wheels, bicycles, motorcycles, tricycles, unicycles, pogo sticks, two-wheeled vehicles, including bicycles and Segway™ Human Transporters
    • Noise Making Devices (i.e. Air Horns, whistles, bells, vuvuzelas, cow bells, etc.) See PWHL Noise Making devices for more detail.
    • Flags and signs. See PWHL Signs and Flags for more detail
    • Strollers larger than 36×52″
    • Suitcases, backpacks or similar large bags with wheels – See bag policy
    • Guests are not permitted to bring substances that cause intoxication or impairment to the PNE – including alcohol and cannabis. Exceptions will be made for medical cannabis (with appropriate documentation) or other prescription medications. Individuals who have recreational cannabis on their person are encouraged to secure it in their vehicle. Smoking is not permitted at the PNE.
    • Water pistols, toy guns and replica weapons
    • Weapons of any kind (including guns; knives; billy clubs; brass knuckles; and num-chuks, stars and other martial arts equipment)
    • Self-defense equipment (pepper spray, mace, stun guns)
    • Restraining devices (e.g., handcuffs, zip ties) or any suspicious items (e.g., box cutters, razor blades, duct tape, wire)
    • Items that may be disruptive (e.g. laser pointer, slingshot, stink bomb, air horns)
    • Miscellaneous other items (tools, fire extinguishers, musical instruments, megaphones, pots and pans)
    • Professional cameras and recording equipment. See Cameras

    Smoking and Vaping

    The PNE is a smoke-free environment. There are no smoking areas inside the Pacific Coliseum.

  • Amenities

    Family Amenities

    • Baby Changing tables – there are baby changing tables in each of the washrooms on the concourse including the universal family washrooms

     

    • Breast Feeding / Infant Feeding – The PNE is an inclusive site and guests are welcome to breastfeed anywhere convenient within our public spaces. Should require outside food for your infant or child, please reach out to our Guest Experience team in advance at gx@pne.ca

     

    • Strollers – We recommend that you do not bring a stroller as we cannot guarantee storage space. There are very limited spaces for storing strollers and will be permitted on a first come, first served basis. Stroller parking spaces are not monitored and left at your own risk. Children requiring their own seat or over 3 years or 36 inches tall will require their own ticket. Please check the specific event information as the rules do sometimes change.

    First Aid

    First aid is located on the West side of the main concourse of the Pacific Coliseum. Please connect with a team member for First Aid support.

    Lost Person

    If an individual becomes separated from your group contact the nearest PNE staff member, security officer or visit any Guest Experience for immediate assistance. Plan ahead with your group and designate a meeting place in case of separation.

    Lost and Found

    If you have lost a personal item while at the Pacific Coliseum, visit Guest Services on the main concourse near Triple O’s. To leave an inquiry for a lost item please email lostandfound@pne.ca or fill out the lost and found form. Every attempt will be made to locate the lost item and you will be contacted within 48 hours if your item is found. The PNE does not reimburse patrons for lost or stolen items.

    Note: all found or checked items will be destroyed or donated if unclaimed after 14 days.

    WiFi

    The Pacific Coliseum does not have dedicated guest WiFi. Please ensure you have successfully downloaded your admission tickets to your wallet before arriving on site to reduce any wait times or denied entry.