Amenities and Answers

Amenities and Answers

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Accessible Restrooms

The accessible restroom is located under the games line beside Scoops Ice cream.

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Baby Change Areas

Restrooms with baby change tables are located at the west side of Triple O’s restaurant and the north end of the midway games line near Scoops.

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Cameras

Cameras and/or video cameras are permitted on site, but strictly prohibited on rides. Selfie sticks and drones are not permitted on site. Playland requires that all photographs or videos taken by guests be used for their personal enjoyment ONLY.

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Credit and Debit Cards

Credit and Debit Cards are accepted for admission and food. We accept the following credit cards: Visa, MasterCard and American Express.

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Code of Conduct

Please be considerate of other guests. Line jumping, unruly behaviour or profanity will not be tolerated. Offenders will be ejected from Playland without a refund. Observe all warnings and rules, instructions and smoking regulations where posted.

Guests who demonstrate inappropriate and disruptive behavior, including the following, are subject to removal from the premises:

  • Excessive consumption of alcohol
  • Possession of any weapon or any type of object that could be used as a weapon
  • Possession of any illegal drugs
  • Bringing alcoholic beverages onto PNE property
  • Obscene, offensive or abusive language or actions
  • Fighting, taunting, or threatening remarks or gestures
  • Dangerous, abusive, profane or illegal behavior
  • Unruly or inconsiderate behavior
  • Indecent exposure or undressing
  • Wearing obscene or indecent clothing
  • Smoking in a non-designated smoking area
  • Interfering with security procedures
  • Interfering with the progress of any event or attraction
  • Selling tickets or other merchandise on PNE property without prior approval
  • Handing out goods or literature not pre-approved by Playland
  • Possession of any Items or any other conduct that is beyond the bounds of reasonable behavior for guests attending a family oriented event

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Dress for your day

Playland is a casual, family-oriented environment. We suggest you dress comfortably, wear good walking shoes and check the local weather report before you leave for Playland. We ask that you not wear clothing that includes, but is not limited to: Clothing with inappropriate words, phrases and/or graphics. Guests wearing flip flops or open toed shoes will not be permitted on some rides. We suggest everyone wears comfortable shoes that attach to the foot. Guests wearing a bikini, and or open back tops will not be allowed access to rides. Shirts and shoes must be worn at all times, including entering and leaving Playland.  Some rides will not allow guests wearing flip flops.  Shoes not secured to their feet with covered toes may not be able to ride certain rides. For specific ride requirements see individual ride pages here.

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First Aid

For First Aid assistance, please contact any team member while on site.

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Triple O’s Restaurant

The legendary taste of a White Spot burger is located steps away from the main gate of Playland! Triple O’s features mouth-watering made-to-order burger combos using high quality, fresh ingredients, served fast and with a smile! Don’t miss out on tasting Triple O’s Legendary Burger, rated by Globe and Mail newspaper as one of the 125 Best Things in Canada! Credit or debit only. No cash. 

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Fundunkers Donut Shop

Home of the famous PNE Mini Donut! Savour the sweet taste of cinnamon and sugar-covered mini donuts along with a coffee. Mini donuts are a must have at Playland! Credit or debit only. No cash. 

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Guest Accessibility

Playland is pleased to offer “Access 2 Program” cardholders a 2 for 1 discount on our Playland Admission. The cardholder pays the regular rate, and the attendant gets in free. For other accessibility information on services offered to guests with an Access 2 Entertainment card, please visit Playland Guest Services or contact a Guest Services representative at 604-252-3620. Accessible restrooms are located at the midway games line by Scoops ice cream.

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Lost Person

If an individual becomes separated from your group contact the nearest Playland staff member, security personal or visit Guest Services for immediate assistance.

Stay safe at Playland by setting a meeting spot, picking up a Child Find sticker from Guest Services and by taking a picture of your kid’s outfit.

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Lost and Found

If you have lost a personal item while visiting Playland, visit Guest Services. To leave an inquiry for a lost item please email lostandfound@pne.ca or fill out the lost and found form. Every attempt will be made to locate the lost item and you will be contacted within 48 hours if your item is found. Playland does not reimburse patrons for lost or stolen items. Items lost on rides are unable to be retrieved during operation. We will attempt to retrieve items after closing.

Note: all found or checked items will be destroyed or donated if unclaimed after 14 days.

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Masks & Face Coverings

All team members will be wearing masks on site.  Masks are mandatory for guests in queue lines, on rides and attractions and recommend while walking through the park.

Reusable 2 ply, polyester/cotton PNE masks with optional filter space (filter not provided) will be offered complimentary, with each paid admission, to guests upon entrance while supplies last. Should you wish to purchase additional PNE branded masks they will be available at the Guest Services booth for $12 including taxes.

Masks must be work on all rides, as 2 metres distancing is not always possible. Team members will remind guests of this requirement from time to time or as needed.

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Outside Food and Beverage

For the  safety of all of our guests and team members, outside food and beverage will not be permitted on site.  In efforts to decrease touchpoints we ask that you do not bring outside food, beverage, bags, back packs and coolers to Playland.  There will not be lockers or storage spaces available.  Exceptions will be made for medical or infant needs.   Please contact 604-253-2311 or info@pne.ca  in advance of your visit to make any necessary arrangements.

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Parking and Transportation

Parking for Playland is located at the corner of Hastings and Windermere Streets across from the main gate or at the north end of Empire Field via Bridgeway Street. Parking is $10. Transit is also a great option with frequent bus service on Hastings Street, and easy access to Renfrew Skytrain Station via the #16 Bus.

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Pets / Guide Dogs / Service Dogs

Animals are not allowed at Playland with the exception of Service Animals. Please have documentation available. Guide dogs and service dogs (as well as puppies-in-training carrying BC Government Identification) are welcome in all public areas at Playland.  The guide or service dog must remain on a leash or harness and/or under the control of their handler at all times.

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Prohibited Items

For the safety and security of all of our guests the following items are prohibited:

  • Pets (Service Animals are permitted and must be wearing an identifying assistive-companion vest)
  • Wagons, skateboards, scooters (motorized and non-motorized), inline skates, shoes with built-in wheels, bicycles, motorcycles, tricycles, unicycles, pogo sticks, two-wheeled vehicles, including bicycles and Segway™ Human Transporters
  • Strollers larger than 36″ x 52″
  • Suitcases, backpacks or similar bags with wheels
  • Any trailer-like object that is pushed or towed by an ECV, wheelchair or stroller
    • Note: Guests are not permitted to pull items behind them. Any item that requires a Guest to pull it behind them, including a stroller, is not permitted into Playland.
  • Guests are not permitted to bring substances that cause intoxication or impairment into the Playland – including alcohol and cannabis. Exceptions will be made for medical cannabis (with appropriate documentation) or other prescription medications. Smoking cannabis is prohibited inside Playland.
  • Folding chairs, with the exception of cane-chair and seat-walker mobility aid
  • Glass containers, with the exception of baby food containers, medicine or small perfume bottles (under 4 oz)
  • Coolers are not permitted in Playland
  • Water pistols, toy guns and replica weapons, with the exception of those sold in Playland.
  • Sporting goods or equipment (e.g., baseball bats, helmets, hockey sticks, golf clubs, bows and arrows, camping equipment, chairs, stools, tables, Frisbees)
  • Weapons of any kind (including guns; knives; billy clubs; brass knuckles; and nunchucks, stars and other martial arts equipment)
  • Self-defense equipment (pepper spray, mace, stun guns)
  • Restraining devices (e.g., handcuffs, zip ties) or any suspicious items (e.g., box cutters, razor blades, duct tape, wire)
  • Items that may be disruptive (e.g. laser pointer, slingshot, stink bomb, air horns)
  • Miscellaneous other items (tools, fire extinguishers, musical instruments, megaphones, pots and pans)
  • Professional cameras and recording equipment. (Reporters must make prior arrangements with PNE Media Relations.) Folding tripod stands that can fit inside a standard backpack are permitted.
  • Propane BBQs
  • Tarps and tents
  • For the safety or our guests, selfie sticks and drones are not permitted in Playland.

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Public Telephones

A courtesy phone is available just inside the entrance of Playland.

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Re-Entry

Convenient exit and re-entry is available throughout the day.  Check in with the gates staff for your re-entry stamp.

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Restrooms

Restrooms with baby change tables are located at the west side of White Spot Triple O’s restaurant and the north end of the midway games line near Scoops. The accessible restroom is located under the games line beside Scoops Ice cream. Universal restrooms are located in Kids Playce.

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Rides and Attractions

All Rides and/or Attractions have height and physical restrictions to ensure guest safety. Typical safety restrictions include height and physical restrictions such as shoulder width, bust, weight and, health and safety advisories and accessibility guidelines. These restrictions and advisories are listed at individual rides click here to review individual ride restrictions and requirements.

To provide Playland guests with the highest quality experience, attraction maintenance is occasionally necessary. Please contact Guest Services at 604-252-3620 for operational updates.

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Security Procedures

Playland management asks for your understanding and cooperation in ensuring the continued safety of guests and staff. Playland reserves the right to inspect bags and purses upon request. Playland assumes no liability for any lost or stolen items.

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Smoking and Vaping Areas

Playland is a smoke-free environment. Smoking and Vaping is only permitted in the designated smoking area near Rockin’ Cars. Guests are not permitted to bring substances that cause intoxication or impairment into Playland – including alcohol and cannabis. Exceptions will be made for medical cannabis (with appropriate documentation) or other prescription medications. Individuals who have recreational cannabis on their person are encouraged to secure it in their vehicle. Smoking cannabis is prohibited.

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Unaccompanied Minors

Playland / PNE does not provide any child minding supervision.  Guests are strongly recommended not to leave children unattended.   Children 12 years and under must be accompanied by paying adult or guardian at all times.

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Weather

To ensure the safety of our guests during inclement weather such as high winds, rain or lightning in the park vicinity, individual rides or the entire park may be closed. Affected rides may be reopened if deemed safe. Playland does not issue rain cheques or refunds for ride or park closures.