Winter Fair FAQ

The PNE Winter Fair presented by BCAA is proud to partner with the “Access 2 Program.”  We simply ask that you show your Access 2 Card indicating that you require an attendant. Guests can purchase a Gate Pass which allows an accompanying attendant to receive a complimentary gate entrance admission. Your complimentary Access 2 Card attendant admission cannot be purchased in advance and must be redeemed in-person at the event box office.

For more information in obtaining your Access 2 card please visit www.access2card.ca.

Please note that skate rentals, rides, the holiday express train and admission to the ice bumper cars is not included in the Access 2 Card program. For admission, accessibility requirements and restrictions, please visit the “Rides & Attractions Restrictions” FAQ.

Accessible washrooms are available throughout the PNE Winter Fair presented by BCAA and its buildings (including the Pacific Coliseum and the Agrodome)

For more information on accessibility please visit any Guest Services booth or contact the Guest Experience team at gx@pne.ca

The PNE uses cashless procedures on site for all rides, retail, games, and food/beverage outlets. We accept credit/debit and recommend that you use your tap enabled cards or Apple Pay/Google Pay on your mobile device. PNE Gift Cards can also be purchased for use and are sold at Guest Services (located outside between the Pacific Coliseum and Agrodome). There are no ATMs available on site.

Lottery tickets will be sold inside the Pacific Coliseum. The lottery is cashless, and will therefore not accept cash. Prizes to be won include: 28 cash prizes totaling 227,500 and 1 Chevrolet Equinox Car prize. Please note, the lottery DOES NOT accept PNE Gift Cards.

Cameras and/or video cameras are permitted on site, but strictly prohibited on the ice bumper cars. Selfie sticks and drones are not permitted on site. The PNE Winter Fair presented by BCAA requires that all photographs or videos taken by guests be used for their personal enjoyment ONLY.

Guests are not permitted to bring or consume substances that cause intoxication or impairment into The PNE Winter Fair presented by BCAA – including alcohol and cannabis. Exceptions will be made for medical cannabis (with appropriate documentation) or other prescription medications. Individuals who have recreational cannabis on their person are encouraged to secure it in their vehicle. Smoking cannabis is prohibited.  The PNE Winter Fair presented by BCAA assumes no liability for any lost or stolen items.

For admission rates, please visit: https://www.pne.ca/winter-fair/

Performances in the coliseum are included with admission. However, attractions and rides are sold separately. Train = $2/ride, Rides (Ferris Wheel and Berry Go-Round) = $7/ride, Ice Bumper Cars = $8/ride, Skate = $8/rental (no charge if you bring your own skates).

Located in the lower level of the Agrodome, $8/ride. Limited Capacity, please buy your tickets as soon as possible once on site to avoid missing out. Please see Ride Restrictions for more information. Ice Bumper Cars tickets are time specific, sold in 30-minute intervals. Please note, there is no preferred seating and large parties may be split up.  No time transfers permitted.

Restrictions:

• Minimum Height to ride: 48”
  • Maximum Weight: 300lbs
  • Limit of one passenger per ride unit

Located in the Agrodome. Skate rental price: $8 + taxes; you can also bring your own skates to skate at no cost. Helmets are mandatory for guests 12 and under.

No strollers, or scooters allowed on the ice.

For a list of available shows and entertainment, please visit https://www.pne.ca/winter-fair/. All shows are included with admission and run showtimes may be subject to change without notice.

Credit and Debit Cards are accepted for admission and food. We accept the following credit cards: Visa, MasterCard and American Express. PNE Food & Beverage, Rides, Guest Services and Games also accept PNE Gift Cards (sold at Guest Services, located between the Agrodome and Pacific Coliseum)

Please be considerate of other guests. Line jumping, unruly behaviour or profanity will not be tolerated. Offenders will be ejected without a refund. Observe all warnings and rules, instructions and smoking regulations where posted.

Guests who demonstrate inappropriate and disruptive behavior, including the following, are subject to removal from the premises:

• Excessive consumption of alcohol
• Possession of any weapon or any type of object that could be used as a weapon
• Possession of any illegal drugs
• Bringing alcoholic beverages onto PNE property
• Obscene, offensive or abusive language or actions
• Fighting, taunting, or threatening remarks or gestures
• Dangerous, abusive, profane or illegal behavior
• Unruly or inconsiderate behavior
• Indecent exposure or undressing
• Wearing obscene or indecent clothing
• Smoking in a non-designated smoking area
• Interfering with security procedures
• Interfering with the progress of any event or attraction
• Selling tickets or other merchandise on PNE property without prior approval
• Handing out goods or literature not pre-approved by Playland
• Possession of any Items or any other conduct that is beyond the bounds of reasonable behavior for guests attending a family oriented event

There will be a limited number of games available, at an additional cost. Games include: Pop Starz, Roll-a-Ball, and Whac-a-Mole. Pricing starts at $7/game. There will also be a gift shop located in the centre grounds.

The views and opinions expressed by on-site exhibitors, vendors or participants do not necessarily reflect those of PNE Management.

The PNE Winter Fair presented by BCAA is a casual, family-oriented environment. We suggest you dress comfortably, wear good walking shoes/boots and check the local weather report before you leave for The PNE Winter Fair presented by BCAA . It is an important part of the PNE Winter Fair presented by BCAA experience that the park is family-friendly. In that spirit, we ask you to use your discretion and common sense regarding your attire in The PNE Winter Fair presented by BCAA . Attire that is not appropriate for The Winter Fair (and which may result in refusal of admittance) includes, but is not limited to: clothing generally considered offensive or clothing with inappropriate words, phrases and/or graphics or clothing not conducive to a family environment. For your safety, shirts and shoes must be worn at all times, including entering and leaving The PNE Winter Fair presented by BCAA.

Ponchos are available for $5 each (while supplies last) at Guest Services located between the Agrodome and Pacific Coliseum.

A selection of food vendors will be available throughout the Pacific Coliseum, Agrodome and Centre Grounds. All food vendors are cashless and can accept PNE Gift Cards.

Outside food and beverage is not permitted.

• Gate 2 near Renfrew Street and East Hastings Street (at the PNE Forum)
• Gate 5 at Rollerland off Renfrew Street
• Gate 10 near the Agrodome Plaza

The PNE offers family style washrooms with changing tables in various locations throughout the site. For assistance, please see Guest Services located between the Pacific Coliseum and Agrodome.

The First Aid station is located inside the Pacific Coliseum. Should you require First-Aid assistance, please contact any PNE security personnel.

Discounted Group Rates are available for groups of 10 or more. Call Group Sales at 604-252-3663 or email at groupsales@pne.ca or for more information or click here.

Animals are not permitted at the PNE (Playland, Fair, Winter Fair or other ticketed events and shows)  with the exception of Service Animals. Please have documentation available. Guide dogs and service dogs (as well as puppies-in-training carrying BC Government Identification) are welcome in all public areas during the Winter Fair.  Accepted certification includes Pacific Assistance Dogs Society (PADS), BC & Alberta Guide Dog Services, Vancouver Island Compassion Dogs,  Assistance Dogs International, or the International Guide Dog Federation.  For more information on these accredited schools click here. The guide or service dog must remain on a leash or harness and/or under the control of their handler at all times. Please note, that emotional support animals are not permitted on site, unless they carry the above mentioned certification.

If you have lost an item, please visit Guest Services, located outside, between the Pacific Coliseum and Agrodome, to log your lost item. If you have already left the PNE grounds, fill out a lost and found inquiry using the online form.

Every attempt will be made to locate the lost item and you will be contacted only if the item is found.  Often items are found after closing hours.  While we do all that we can to reunite you with your item, we are not able to stop rides, or close areas to search or retrieve.   Due to the volume of lost and found items, it may take a few days to connect items and contact guests.  The PNE does not reimburse patrons for lost or stolen items. 

Note: all lost & found or checked items will be destroyed or donated if unclaimed after 14 days. 

If an individual becomes separated from your group contact the nearest PNE staff member, security officer or visit any Guest Service Centre for immediate assistance. All lost guests found will be escorted to PNE Guest services where they will be comforted until they have been reunited with their guardians.

The PNE Winter Fair presented by BCAA does not offer in-park paging. Please be sure to have a specific meeting place for your group.

The PNE has partnered with BCAA to provide the Lost Child Tagging Program to facilitate the locating and reuniting of lost ones. Visit the Guest Service Centre located outside between the Pacific Coliseum and Agrodome for more information on this great service!

Outside food and beverage is not permitted (with the exception of specialty foods for those with medical reasons). Coolers and BBQ are also not permitted. For special exceptions, please arrange this ahead of time (48 hours from anticipated visit date) by emailing gx@pne.ca.

The Winter Fair uses cashless procedures on site for PNE Food & Beverage, Rides, Attractions, Bars, Market Vendors and Games. We accept PNE gift cards, credit/debit and recommend that you use your tap enabled cards or Apple Pay/Google Pay on your mobile device.

Parking lots are located at the corner of Hastings and Windermere Streets, as well as lots accessible from Gate 6 off North Renfrew Street, and Gate 9 off Bridgeway Street.

Parking is $20.

Transit is also a great option with frequent bus service on Hastings Street, and easy access to Renfrew Skytrain Station via the #16 Bus. For more information about getting to the PNE Fairgrounds via transit, including fares and schedules, please visit www.translink.ca or call 604-953-3333.

The Winter Fair reserves the right to inspect bags and purses upon request. 

The following items are not permitted on the Fair grounds: 

• Pets (Service Animals are permitted and must be wearing an identifying assistive-companion vest from a recognized British Columbia approved service animal association) 
• Skateboards, scooters (motorized and non-motorized), inline skates, shoes with built-in wheels, bicycles, motorcycles, tricycles, unicycles, pogo sticks, two-wheeled vehicles, including bicycles and Segway™ Human Transporters 
• Strollers larger than 36×52″ 
• Suitcases, backpacks or similar bags with wheels 
• BBQs 
• Coolers 
• Guests are not permitted to bring substances that cause intoxication or impairment into The Fair – including alcohol and cannabis. Exceptions will be made for medical cannabis (with appropriate documentation) or other prescription medications. Individuals who have recreational cannabis on their person are encouraged to secure it in their vehicle. Smoking cannabis is prohibited.  The Fair assumes no liability for any lost or stolen items.
• Folding chairs, with the exception of cane-chair and seat-walker mobility aids
• Glass containers, with the exception of baby food containers, or medicine or small perfume bottles (under 4 oz) 
• Water pistols, toy guns and replica weapons, with the exception of those sold in the Fair 
• Sporting goods or equipment (e.g., baseball bats, helmets, hockey sticks, golf clubs, bows and arrows, camping equipment, chairs, stools, tables, Frisbees) 
• Weapons of any kind (including guns; knives; billy clubs; brass knuckles; and num-chuks, stars and other martial arts equipment) 
• Self-defense equipment (pepper spray, mace, stun guns) 
• Restraining devices (e.g., handcuffs, zip ties) or any suspicious items (e.g., box cutters, razor blades, duct tape, wire) 
• Items that may be disruptive (e.g. laser pointer, slingshot, stink bomb, air horns) 
• Miscellaneous other items (tools, fire extinguishers, musical instruments, megaphones, pots and pans) 
• Professional cameras and recording equipment. (Reporters must make prior arrangements with PNE Media Relations.) Folding tripod stands that can fit inside a standard backpack are permitted. 

Ins-and-outs are not permitted during the Winter Fair.

Restrooms are located throughout the fairgrounds in the following locations: Centre grounds, Agrodome, Pacific Coliseum. Accessible restrooms are available throughout the Fair grounds and its buildings. Universal restrooms are available in the Pacific Coliseum and Centre grounds.

Ice Bumper Cars

• Any guest with broken bones or existing neck or back pain should not ride
• Pregnant guests should not ride
• Minimum Height to ride: 48”
• Maximum Weight: 300lbs
• Two functioning hands and a minimum of one functioning leg required
• Limit of one passenger per ride unit
• For rider accessibility: users are required to navigate themselves in and out of the ride unit without being lifted or requiring operator assistance.

PNE Holiday Express

• The PNE Express Train is wheelchair accessible, but can only accommodate one wheelchair per cycle.
• Strollers are not permitted on the PNE Holiday Express Train.
• Guests with an accompanying attendant who can assist with lifting and transfers, are able to enjoy the train
• Please note that there are 2 steps to board the train
• Train tickets cost $2/ride and can be purchased at the train.

Other Rides

• Please click here (https://www.pne.ca/winter-fair/) and scroll down to Rides for information and rider requirements on ride offerings during the PNE Winter Fair presented by BCAA.

The Ice Bumper Cars attraction will have limited capacity. If you would like to experience the Ice Bumper Cars, please arrive early to secure your spot, located in the lower level of the Agrodome, to buy your tickets before they sell out. Tickets are $8 per person per ride.

Ice Bumper Cars tickets are time specific, sold in 30-minute intervals. Please note, there is no preferred seating, and large parties may be split up.  No time transfers permitted.

You may purchase ride tickets for the Ferris Wheel and Berry-Go-Round at the ride ticket booth, located near the rides. Ride tickets cost $7 per person per ride.

For your convenience, manual wheelchair rentals are available the Guest Services booth located outside between the Pacific Coliseum and Agrodome, on a first-come, first-serve basis at the rate of $10 per day ($50 refundable deposit & signed rental contract required).

The PNE Winter Fair presented by BCAA is a smoke-free environment. As a courtesy to our guests, The PNE Winter Fair presented by BCAA provides two smoking / vaping areas on site. Guests are not permitted to bring substances that cause intoxication or impairment into the PNE Winter Fair presented by BCAA – including alcohol and cannabis. Exceptions will be made for medical cannabis (with appropriate documentation) or other prescription medications. Individuals who have recreational cannabis on their person are encouraged to secure it in their vehicle. Smoking cannabis is prohibited.

Most of our attractions are wheelchair and stroller accessible. Parents—please note that due to limited space, in some attractions and shows we may ask you to check your strollers/wagons at entrances or exits of certain exhibits. 

Playland / PNE does not provide any child minding supervision.  Guests are strongly recommended not to leave children unattended. Children 12 years and under must be accompanied by paying adult or guardian at all times.

BCAA members can save 30% on Winter Fair Gate Passes. Use your member number with the form on this page to get the discount when ordering online.

To ensure the safety of our guests during inclement weather such as extreme cold, high winds, severe rain, snow or lightning in the park vicinity, individual attractions or the entire PNE Winter Fair presented by BCAA may be closed. Affected areas may be reopened if deemed safe. The PNE Winter Fair presented by BCAA does not issue rain cheques or refunds for park closures.